Accepted payment methods on medicalbatterydirect.co.uk are: PayPal, credit card, bank transfer, Google Pay and Apple Pay. Additionally, the settlement of pending payments usually takes 3-5 business days.
No. PayPal is just one of our payment methods. You can pay with a credit card (Visa, MasterCard, American Express, Discover and JCB) or Google Pay or Apple Pay – all without having a PayPal account.
Your payment status might be "pending" because the transaction has been authorized but not yet fully processed by the merchant. This may take a few days and we will not ship your order until it has cleared.
Please note that business days, excluding Saturdays, Sundays, and holidays, are counted in terms of delivery time. To find out the specific delivery date, visit our shipping page.
In most cases, your products will be delivered within the estimated delivery time. If the package still doesn’t arrive, contact our customer service via email or the submit a request option. We will get back to you shortly.
Generally, orders cannot be changed after they have been placed. However, if you contact us immediately after placing the order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.
We will usually send you a tracking number within the next few business days. You can also track your order on the Order Track page. If you have any questions, please contact us and our customer service team will respond within 24 hours.
For more information, please visit the Shipping Page.
RMA stands for Return Merchandise Authorization. Customers wishing to return items must request an RMA. After RMA authorization, customers can return items by printing the return address on the label.
Absolutely not. You must request an RMA regardless of which products you want to return, as we need to refund you or exchange products according to the received RMA number.
Yes, tracking the returned product is necessary.
Note: medicalbatterydirect.co.uk is not responsible for missing returns, so a tracking number is required on your part.
After RMA approval, you will receive an RMA with the return address within 1-2 business days. You can print the "Return Shipping Authorization" label with the return address and other information and attach it to the package for further processing of the refund or exchange.
If the carrier cannot complete delivery to your address due to recipient absence, access restrictions, local carrier procedures, customs requirements, or delivery conditions in your area, the parcel may be redirected to a designated collection location or handled through another local delivery arrangement.
Holding periods vary by carrier, destination country, and collection location. Please follow the collection deadline shown in the tracking information or carrier notice. If the parcel is not collected in time, it may be returned, disposed of, destroyed, or otherwise handled according to local carrier rules.
In some cases, the carrier may allow re-delivery, address correction, or redirection. Availability depends on the destination country, carrier, service level, and shipment status. Additional charges may apply if supported by the carrier.
Please complete the required action first and keep the official receipt or supporting record. Then contact our customer service team with your order number and the relevant documentation so we can review the case according to our policy.
If the parcel is not collected within the carrier’s stated time limit, it may be returned to our warehouse, disposed of, destroyed, legally withheld, or otherwise made non-returnable. The final handling depends on the carrier, customs authority, local law, and shipment status.
Please first check with neighbors, family members, front desk, reception, mailroom, or building management. If you still cannot locate the parcel, contact us promptly so we can help review the delivery record and initiate a carrier investigation where available.
No. For safety reasons, do not return any swollen, leaking, cracked, overheated, recalled, or otherwise unsafe battery through ordinary mail or courier without contacting us first. Please ask our customer service team for safety instructions.
Check the model number and voltage printed on your original battery or in your device’s user manual. Match these details with the specifications listed on our product page. If you’re unsure, simply send us a photo of your current battery or device label and we’ll confirm it for you.
Under normal use, most medical batteries last between 2 to 4 years or 300–500 charge cycles. Lifespan may vary depending on usage frequency, temperature and charging habits.
Yes. Reduced runtime is one of the earliest signs of battery ageing. For safety-critical equipment such as defibrillators or monitors, we strongly recommend replacing the battery as soon as performance begins to decline.
Store it in a cool, dry place at around 40–60% charge. Recharge it every 2–3 months to prevent deep discharge. Avoid extreme heat, humidity or direct sunlight.
Yes, as long as the voltage and connector are the same, a higher-capacity battery simply offers longer runtime. It does not damage the device.
Most medical devices use clip-in or plug-in battery systems, which can be installed by the user. However, if your device requires disassembly, we recommend asking a technician or service engineer to fit it for safety.
Stop using the battery immediately if you notice swelling, unusual heat, leakage, burning smell or difficulty charging. Replace it at once for safety.
Yes. All our batteries comply with CE / UKCA regulations and are tested to UN38.3 transport safety standards. They also follow IEC electrical safety requirements, ensuring they meet industry expectations for medical environments.
