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Warranty Policy

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Thank you for choosing Medicalbatterydirect.co.uk. We are committed to providing high-quality replacement batteries. Every product undergoes strict quality control and is shipped with complete accessories and fully functional performance.

From the date of delivery, all battery products are covered by the following guarantees:

  • 30-Day No-Questions-Asked Return or Exchange Guarantee
  • 12-Month Warranty Replacement Service

1. Warranty Claim Guidelines

All returns and exchanges must first obtain an RMA (Return Merchandise Authorization) number. Unauthorized returns will not be processed.

2. 30-Day Return Policy

All batteries come with a 30-day money-back guarantee. You may return the product within 30 days of receipt for any reason.

How to proceed:

  • Contact our customer service team to obtain return instructions and an RMA number.
  • Return the product as instructed, ensuring it is unused and all accessories are included.

For more details, please refer to our Returns Policy page.

⚠️ Note: To be eligible for a refund, you must first contact our support team for instructions before sending the product back.

3. 12-Month Warranty

Terms of Service

Within 12 months of purchase, if your battery experiences a defect not caused by human misuse, you are eligible for a repair or replacement.

How to apply:

  • Customers are required to cooperate with basic troubleshooting procedures.
  • To verify the issue, customers must provide clear videos or photos as evidence, including the model number of the defective product and visible proof of the defect.
  • Contact us via our official email or the Contact Us page.
⚠️ Note: As a consumable item, battery capacity naturally depletes over time. This is considered normal wear and is not covered under warranty.

Warranty Process

① Contact Support → ② Get RMA Approval→ ③ Return Product → ④ Inspection & Resolution

(1)Contact Us: Please click "Contact Us" for further assistance.

(2)RMA Authorization: Once approved, we will send your RMA number via email. Please mark/print/write the RMA number on the outside of the shipping package.

⚠️ Note: Returns without an RMA number will not be accepted by our after-sales team.

(3)Return product: The RMA is valid for 30 days after issuance. Returned items must arrive within this period. Please provide the shipping carrier and tracking number when sending the product.

(4)Inspection & Resolution: After receiving the returned package, our technical department will check the returned items. We will reschedule the battery within 2-7 working days after receiving the goods.

⚠️ Disclaimer: For products outside the warranty period, Medicalbatterydirect.co.uk reserves the right to refuse repair or replacement. All replacement products will carry the same warranty period as the original defective item.

4. Tiered Warranty Coverage

We offer the following after-sales solutions based on usage time:

  • 0–6 Months: Free replacement for non-human-caused damage. We cover shipping.
  • 7–9 Months: If a defect occurs, choose a 50% refund or replacement (shipping at customer's expense).
  • 10–12 Months: If a defect occurs, choose a 30% refund or replacement (shipping at customer's expense).

⚠️ Note: Please contact customer service to confirm the shipping cost.

5. Warranty Exclusions

The following conditions are not covered by the battery warranty:

  • Batteries purchased from other sellers or platforms
  • Products beyond the 12-month warranty period
  • Damage caused by user error or lack of protection
  • Damage from fire, flooding, war, or other force majeure events
  • Products disassembled or altered without authorization, or without warranty labels
  • Products modified or repaired by unauthorized third parties
  • Natural degradation in battery capacity due to usage over time

6. Special Cases

  • Shipping Damage: Please record a full unboxing video. If shipping damage is detected and supported by video evidence, a free replacement will be issued.
  • Compatibility or Functional Issues: If the battery is incompatible or defective, a return and refund will be arranged.
  • Recurring Issues After Replacement: If the same issue occurs again after a replacement (confirmed by our inspection), a 50% refund of the order value will be issued as final compensation, and after-sales service will be terminated.

7. Shipping Cost Responsibility

① Shipping Damage: Covered by the seller

② Battery Not Charging:

  • 0–6 Months: Covered by the seller
  • 7–12 Months: Covered by the customer (please contact support for exact cost)

For more information, please visit our Returns Policy page or contact our customer support team.